Our products are stored at the factory recommended temperature and brightness. Therefore, the products do not suffer any kind of chemical alteration or conditions that may damage it.
To increase safety during transport of the products we put a lid to better seal the packaging avoiding leakage.[/vc_toggle][vc_toggle title=”Do you provide tracking information?” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes, you will receive an email once your order ships which contain your tracking information. If you haven’t received tracking info within 4 days, please contact us.[/vc_toggle][vc_toggle title=”My tracking says “no information available at the moment”” custom_font_container=”tag:p|font_size:16|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.[/vc_toggle][vc_toggle title=”Approximate Shipping times (Does not include weekends/public holidays)” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]The delivery time may vary according to each country and freight option chosen. Through the transportation courier that we have partnership, we stipulate a period of 5 to 15 days for arrival in your destination country (this period is valid for all continents). However, this period may receive changes and be extended by external factors during the shipment, such as delivery in rural areas, heavy rain or other environmental events that may happen. Attention: the deadline for delivery will be counted after the first day of approval of the request. You will receive the tracking code to track the status of your delivery as soon as the order is confirmed, so just enter the courier’s website and enter the code to track.
Delayed delivery – in rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route, and we seek your understanding and patience should this occur.
This may especially be true during the busier holiday seasons at the year’s end.[/vc_toggle][vc_toggle title=”What methods of payment are accepted?” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]You can use the following payment methods to make purchases at the Buy Brazil Store: Mastercard, Visa, Amex, Discover, JCB, Dinner Club and Paypal.[/vc_toggle][vc_toggle title=”What types of deliveries are available?” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]We have three shipping options for international shipments: DHL, Fedex and Ups.[/vc_toggle][vc_toggle title=”Separate Packages” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]In some instances, an order may be split into different packages for any of the following reasons:
– Certain items may be on backorder
– Weight restrictions for regular shipping imposed by the post office[/vc_toggle][vc_toggle title=”Can I change the delivery address? ” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]If you have already completed the order, the address cannot be changed. If you really need to change, please contact our representative to see how we can help you.[/vc_toggle][vc_toggle title=”Customs / Duty Fees” custom_font_container=”tag:p|font_size:17|text_align:left|line_height:1″ custom_use_theme_fonts=”yes” use_custom_heading=”true”]Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.[/vc_toggle][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-user-o” add_icon=”true” title=”Contact” tab_id=”support”][vc_row_inner][vc_column_inner width=”1/2″][vc_cta h2=”Live Chat” h2_font_container=”font_size:20″ h2_use_theme_fonts=”yes” use_custom_fonts_h2=”true” h2_link=”url:http%3A%2F%2Fddddd|title:reasd%20||”]Please feel free to chat with us during office hours
Mon-Fri, 9-12.00 and 14-18.00
(GMT-3) Time in Brasilia – Federal District.
[/vc_cta][vc_cta h2=”What’s App ” h2_font_container=”font_size:20″ h2_use_theme_fonts=”yes” use_custom_fonts_h2=”true” h2_link=”url:https%3A%2F%2Fapi.whatsapp.com%2Fsend%3Fphone%3D5511963143838%26text%3D||target:%20_blank|”]The average time response is about a few minutes during office hours
[/vc_cta][vc_cta h2=”Phone Call” h2_font_container=”font_size:20″ h2_use_theme_fonts=”yes” use_custom_fonts_h2=”true”]During office hours Mon-Fri, 9-18:00
(GMT-3) Time in Brasilia – Federal District
+55 11 4311-6001 [/vc_cta][/vc_column_inner][vc_column_inner width=”1/2″][vc_cta h2=”Other ways to contact us” h2_font_container=”font_size:20″ h2_use_theme_fonts=”yes” use_custom_fonts_h2=”true”]Email
The average time response is about a few hours, fill the fields below[/vc_cta][contact-form-7 id=”4″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section i_type=”entypo” i_icon_entypo=”entypo-icon entypo-icon-users” add_icon=”true” title=”About Us” tab_id=”about”][vc_row_inner][vc_column_inner width=”1/2″][woo_banner_image_widget image=”4325″][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]
Who are we?
Buy Brazil sells beauty products from the most varied brands in Brazil. There are hundreds of professional and home care products that will delight you. We have over 400 products in our portfolio mostly cosmetics focused on hair care.
We have partnerships with the world’s leading transportation companies, such as FedEx, DHL, and UPS, among others, in addition to formal freight service through brokers partners worldwide. Everything so that you receive your product with quality in the delivery, in the shortest time possible and without paying more for it. And do not worry about the amount! We will send you only 1 or even 5000 items without a problem 🙂
Our team is dedicated to supporting you in the best way, that is why our professionals speak in six languages (Portuguese, English, Arabic, Spanish and French).
If we do not have the Brazilian cosmetics that you are looking for, no problem!
Describe to our sellers what you want, we will make sure to find it.
To contact our team, send an e-mail to email@example.com or send a message by Whats App / WeChat / Viber / Telegram / Messenger to:
Effective date: August 13, 2018
Buy Brazil Store (“us”, “we”, or “our”) operates the https://buybrazilkeratin.com website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Buy Brazil Store uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Disclosure Of Data
Buy Brazil Store may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Buy Brazil Store
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
- By email: firstname.lastname@example.org
- By visiting this page on our website: https://buybrazilkeratin.com/contact
- By phone number: +55 11 2576-3674
We are ready to offer a solution refund/exchange for an unwanted item or issue you had when received our products. Please be aware about the follow condition to be eligible for a refund:
Unopened, with all original product packages and hygiene seals untouched. We are unable to offer a refund, replacement, or exchange on items that are not resalable.
We can’t responsibly if you didn’t receive the product due to misplaced information of delivery address.
It is extremely important that you check out all the items of your order exactly at the moment you received it from the courier. So, if you find out any issue in the package like a leak, broken or missing item, you have to report the courier delivery agent. Then he will open a ticket claiming about the occurred. You also have to take a few photos registering the issue when opened the package, we will need them for further investigation, don’t forget to contact immediately sellers or support representative to tell us about it.
Here in Brazil isn’t that easy to import a cosmetic, due to the laws and customs rules. Mostly imported products have been blocked and abandoned. Fees and taxes are priceless and beyond an acceptable limit and isn’t worth it for us to have it back. We appreciate your understanding and common sense.[/vc_column_text][/vc_tta_section][/vc_tta_tour][/vc_column][/vc_row]